TG's vision is to be the premier source of information, financing, and assistance to help all families and students realize their educational and career dreams.
TG uses the data we collect from you in order to provide you with information and services. Additionally, TG contracts with vendors and uses third-party hosted applications for various administrative tools and support, and information you provide to TG may be available to those third parties solely to the extent needed to respond to your requests or as required by law.
TG uses web beacons to measure the effectiveness of our e-newsletters and email messages.
When you enter one of our sites, you pass through a firewall TG uses for security purposes. As you pass through, TG may identify your Internet Protocol (IP) address to track the origin of your Internet connection. The IP address does not identify you personally. We store IP addresses in case we ever need to track a connection to its point of origin for security troubleshooting and analysis.
If you use a mobile device to access a TG site, we collect basic information such as type of device (manufacturer and model) in order to present the information to you in a way that is readable. TG does not collect information which could identify the specific device, such as UDID, or the user, or any personal information from the mobile device. TG does not collect location information from devices or users of mobile-enabled sites.
We do not collect personally identifying information from you unless you expressly provide it to us through your use of one of the services we offer on our Internet sites or through signing up for subscriptions to our publications. TG does not voluntarily share personally identifying information with third-party marketers.
We collect your email address when you make a comment on our blog. We do not publish or voluntarily share your email address with third parties, but your blog comment, if published, is made public. The email address you provide to comment on our blogs is not added to our subscriber database or used in any way other than to notify you of other comments to the same post.
When you sign up for a subscription, we collect contact information which is added to TG's subscriber database and is used to generate a mailing list for the subscription. TG does not voluntarily share any of this information with third parties.
When school counselors register for the Counselors Network, we collect name and school-related information which is used to create a member directory available to other participating school counselors. Access to this information is password protected. TG does not voluntarily share any of this information with individuals or groups that are not members of the Counselors Network.
When online learners use the TG Learning Content Management System, TG may collect different kinds of information depending on your intended use of the system. TG may collect information from you in the course of using the system, such as information about the content viewed, where you stopped in the lesson, and how you performed on the in-content quizzes. If you are a financial literacy learner, TG may also collect information about you from other sources, such as your school or community group, in order to help associate you with the proper content. TG does not voluntarily share this information with individuals or groups.
In order to access some of TG's online tools or services, such as certain areas of the myTG℠ portal, you must provide your Social Security number. This information is used to verify loan status and for administrative purposes only. TG does not voluntarily share this information with third parties, except as needed to administer your loan. For more information about the use of borrower information to administer loans, please see Information for TG Borrowers below.
TG is subject to the Texas Public Information Act, commonly known as the Open Records Act. As a result, if TG receives an Open Records request for information that includes personally identifying information of non-borrowers, TG may be required by the Open Records laws to provide the information. TG is not required to release the Social Security number of any living person, or any personal email address provided by a member of the public to TG. TG is not allowed to ask about or consider the use a requestor might make of the information requested — TG must provide the information unless it is determined by a ruling or decision of the Texas Attorney General to be excepted from public disclosure. TG borrowers' student loan information is confidential by law and will not be disclosed in response to an Open Records request.
We do not intend to collect information from children under 13 years of age. You must be over 13 to receive TG's newsletters or use TG's online tools. If we learn that we have inadvertently collected personally identifying information from a child under the age of 13, we will promptly take all reasonable measures to delete the data from our system.
TG's activities in connection with your education loans require our employees to access information regarding you and your account. We may have collected this information from a number of sources, such as applications, transactions, or credit reports. Your loan documents and the laws and regulations governing the Federal Family Education Loan Program (the "FFELP") set forth ways in which guarantors such as TG may, or are required to, use and share information about you. In certain circumstances when carrying out our duties under the FFELP, we are required to disclose your information, including personally identifying information, in connection with the administration of your education loan. TG does not share your personally identifying information with third-party marketers.
TG borrowers' student loan information is confidential by law and is not subject to disclosure pursuant to a request under the Texas Public Information Act.
TG engages in ongoing reviews of our privacy policies. The effective date of this version of the policy is April 8, 2013. It replaces all prior online privacy policies issued by TG. We reserve the right to change our policies on privacy and the collection and use of information.
Normally, each time a browser requests the URL of a page from a Web server, the request is treated as a completely new interaction. The fact that the request may be just the most recent in a series of requests as the user browses methodically through the site is lost. Although this makes the Web more efficient, this behavior makes it difficult to create things like shopping carts that must remember the user's actions over an extended period of time. A "cookie" is a small text file saved on your computer that is used to store information that a website may need, for example, a shopping cart ID.
Cookies cannot be used to "steal" information about you or your computer system. They can only be used to store information that you have provided at some point. To give a simple example, if you fill out a form giving your favorite color, a server can turn this information into a cookie and send it to your browser. The next time you contact the site, your browser will return the cookie, allowing the server to alter background color of its pages to suit your preferences.
A Web beacon is a small (usually 1x1 pixels) transparent image that is embedded in an HTML-formatted email message. Whenever the mail is opened with a graphical mail reader, the image is downloaded from a Web server in the same manner as an image is downloaded from a website, allowing the server to track the download in its access logs.
Web beacons are used by TG to verify that email addresses are valid and that the content of emails is actually viewed. This information helps us to provide email content that is most useful to our subscribers.
If you have any questions or comments regarding this policy, please email the webmaster or contact TG using the information below:
P.O. Box 83100
Round Rock, TX 78683-3100
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