Ask TG™ is TG's online database of financial aid questions and answers for borrowers, families, schools, and students. The tool includes an online query form which customers can use to quickly and conveniently gather information on financial aid topics.
Ask TG's information covers a wide range of topics collected from the 30 years that TG has provided customer service to schools and students. To date, visitors have viewed more than 180,000 answers to FAQs and asked more than 9,200 original questions of the database — many of which have been added to the FAQs to help those with similar inquiries in the future.
Timely topics dominate the questions submitted by customers. A recent look at some of the most popular questions shows that borrowers are asking questions related to resolving default.
School and borrower customers are also interested in how teachers qualify for the Federal Teacher Loan Forgiveness Program. "Is a teacher who provides direct instruction in reading only considered a special education teacher?" ranks high among submitted questions for schools.
Borrowers are also investigating their options for repayment. "What is deferment? What types of deferment are available?" is being asked by borrowers.
The myTGSM portal has drawn significant interest through Ask TG also. The portal is a self-service website designed to help borrowers monitor payments on TG-guaranteed loans, as well as provide a way for borrowers with defaulted loans to make payments.
Ask TG features
Ask TG offers a versatile set of tools to help schools and other customers get the most from their queries. Visitors can:
- Submit questions for direct answers on student loan and financial aid issues. Visitors who need a need a hard copy can print the answers for their files.
- Browse or search archived questions and answers.
- Set up an individualized "My Stuff" profile to organize questions submitted and answers received.
- Subscribe to receive updates by email if the answers are later revised because of policy or regulatory changes.
Do you have a question?
Feel free to Ask TG. To submit a question to TG, visit tgslc.custhelp.com.