Here are some frequently asked questions with answers you may have been looking for.
- I cannot pay my loan. What do I do now?
- What is TG and how does its role differ from that of my servicer?
- What does default mean?
- What does claim pending mean?
- What does it mean when the claim has been paid?
- What is a deferment? What deferments are available?
- What is forbearance?
- What is interest capitalization?
- I sent my deferment/forbearance/payment, but my lender or servicer did not receive it. What should I do? Will my loan default?
- I am in school. Why am I being billed? How can I be delinquent? What can I do?
- My dependent student for whom I took out a loan is still in school. Why am I being billed? How can I be delinquent? What can I do?
- You keep calling my relatives! Why?
- Who handles reports to credit agencies?
- I have just filed for bankruptcy and I would rather collectors speak with my attorney. What should I do?
- Where are my loans?
- Questions about default prevention?
I cannot pay my loan. What do I do now?
Contact your lender, servicer, or TG and explain that you cannot pay and why. We may be able to provide you with several repayment options and help you through your financial rough spot.
What is TG and how does its role differ from that of my servicer?
TG is a nonprofit organization — a guarantor — that has an agreement with the Department of Education to administer the Federal Family Education Loan Program (FFELP). TG is a guarantor of your FFELP student loan(s). One of TG's primary responsibilities is to provide information to help borrowers understand about their FFELP loans and their obligation to successfully repay those loans. However, if you fail to make payments and you are at least 270 days delinquent, you are considered in default and your lender may file a default claim with TG for repayment of your loan. TG will then pay the money you owe to your lender. If TG pays a default claim on your loan, TG becomes responsible for collecting your loan on behalf of the federal government.
Your servicer works with and for your lender to bill, collect, and provide you with information pertinent to your loan. It is important to contact your servicer immediately if you are having trouble making your loan payments in order to avoid delinquency and potential default.
What does default mean?
For most federal student loans, you will default if you have not made a payment in more than 270 days. After that, your lender can file a default claim with the guarantor of your student loan(s). This means that the guarantor will pay the money you owe to your lender. The guarantor will then be responsible for collecting your loan on behalf of the federal government through a variety of options.
What does claim pending mean?
Claim pending means the guarantor has not yet paid the lender's claim, and it might be possible for you to avoid the consequences of default. However, once your lender files a claim, there are only a few days before the guarantor will pay the claim. You must act immediately!
What does it mean when the claim has been paid?
When a default claim is paid, the guarantor will begin to collect on your loan on behalf of the federal government. There are many consequences of default. For example, the cost of collecting on your debt may be added to the balance of your loan(s); any income tax refund you are eligible to receive may be diverted to repay your defaulted student loan(s); money to repay your debt could be deducted directly from your paycheck, without your consent. Default also has a negative impact to your credit. Federal regulations require TG to report your defaulted loans to all nationwide consumer reporting agencies. The record of your defaulted student loan will continue to show up on your credit report for seven years from the date of delinquency which led to the default. For more information, visit Consequences of Student Loan Default.
What is a deferment? What deferments are available?
A deferment allows you to postpone the payment of your loan. You are entitled to defer your student loan payments when certain eligibility criteria are met and you request a deferment. There are several deferment forms available covering many different financial situations. To apply or get further information about deferments, contact your lender, servicer, or TG. You can also access and download the correct deferment form from TG Online.
What is forbearance?
Forbearance is a period of time during which a lender permits a borrower to temporarily postpone making payments or make reduced payments. Forbearance is usually granted at the discretion of the lender. You are responsible for the interest that accrues; and, if unpaid, the interest may be capitalized. Forbearance is often used to bring delinquent loans current in situations where there is a legitimate financial hardship, and you do not qualify for a deferment.
What is interest capitalization?
Capitalization occurs when a lender adds the unpaid accrued interest on a loan to your outstanding principal balance, increasing the total amount owed (or the balance). Interest is then accrued on your new total principal balance.
I sent my deferment/forbearance/payment, but my lender or servicer did not receive it. What should I do? Will my loan default?
If your lender did not receive your deferment or forbearance form, contact a lender representative as soon as possible. Request a copy of the appropriate form by fax and fax the completed form back to the lender. You can also download the correct deferment form from TG Online. If your lender did not receive a payment, contact the lender as soon as possible. Tell the representative the amount of payment, when you mailed it, and the check or money order number. If the payment was a check, ask your bank if and when it cleared. If it did clear, provide this information to the lender along with a copy of the front and back of the check if possible. You might be asked to do the same with a money order. Write legibly on all correspondence and keep copies. Your lender can file a claim with the guarantor if the deferment, forbearance, or payment is not received and your loan(s) becomes at least 270 days delinquent.
I am in school. Why am I being billed? How can I be delinquent? What can I do?
If you are in school and being billed for your student loan(s), you probably transferred schools, dropped below half-time status, or are attending school beyond your anticipated graduation date. You should contact your lender immediately and provide proof of your in-school status. If you fail to do so, your lender will expect you to begin making payments when your grace period ends. It is important to contact your lender whenever your circumstances change in order to avoid delinquency and potential default.
My dependent student for whom I took out a loan is still in school. Why am I being billed? How can I be delinquent? What can I do?
If you took out a parent PLUS loan for your dependent student who is still enrolled in school and you are getting billed for the loan(s), be sure your lender receives your request to defer payments until six months after your student is no longer enrolled at least half time. If your student has transferred schools, or is attending school beyond his or her anticipated graduation date, contact your lender and provide proof of your student's at least half-time enrollment status. If your student has dropped below half-time enrollment, contact your lender for other options.
You keep calling my relatives! Why?
When you signed your promissory note, you provided the names, addresses, and phone numbers of relatives and friends in the event your loan holder, servicer, or TG are unable to contact you. This means they can be contacted to obtain your new address and phone number.
Who handles reports to consumer reporting agencies?
Federal regulations require your lender to report your loan and repayment information to all nationwide consumer reporting agencies. If TG pays a default claim, federal regulations also require TG to report the default.
I have just filed for bankruptcy and I would rather collectors speak with my attorney. What should I do?
Provide your attorney's name and telephone number to the collectors when they contact you. The case number, city filed in, date filed, and chapter are also helpful. The more information you can provide, the faster the collection attempts will stop.
Where are my loans?
Call TG Default Aversion: (800) 338-4752 or you can access your TG account at myTG℠.
We can track the loans that TG has guaranteed. Your financial aid office can help track loans with other guarantors and the Department of Education. You can also get a complete listing of your loans from the National Student Loan Data System (NSLDS).
Questions about default prevention? We have the answers.
Monday - Thursday, 8 a.m. - 7 p.m., Friday, 8 a.m. - 5 p.m.
P.O. Box 83100
Round Rock, TX 78683-3100
Phone: (800) 338-4752
Fax: (512) 336-6566
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