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Contact TG



For TG Borrowers, Students, and Families

Payment Information for Your TG Defaulted Loan

Mail checks to P.O. Box 659602, San Antonio, TX, 78265-9602, or make a payment electronically through myTG.

Customer Assistance

Customer Assistance can help you with any financial aid questions, including questions regarding application information, loan eligibility, consolidation, deferments and forbearances, and loan forgiveness and discharge.

Phone: (800) 845-6267
Phone: (512) 219-4560 (For hearing or speech impaired customers.)
Fax: (512) 219-4633
Email: cust.assist@tgslc.org
Monday - Thursday, 8 a.m. to 6 p.m. Central Time
Friday, 8 a.m. to 5 p.m. Central Time

Collections

Collections works with borrowers interested in more information about managing repayment. The Office of the Ombudsman has valuable information on how defaulted borrowers may resolve issues that have not been resolved during the normal course of business.

Phone: (800) 222-6297
Fax: (512) 219-4739
Email: collections@tgslc.org
Monday - Thursday, 8 a.m. to 9 p.m. Central Time
Friday, 8 a.m. to 5 p.m. Central Time

Default Prevention

Default Prevention works with borrowers to avoid default and inform them of TG's many repayment options.

Phone: (800) 338-4752
Delinquency Prevention: (800) 530-0140
Fax: (512) 336-6566
Email: tgcares@tgslc.org
Monday - Thursday, 8 a.m. to 7 p.m. Central Time
Friday, 8 a.m. to 5 p.m. Central Time

For more information, visit Handling Default.

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For School and Lender Associates

Customer Assistance

Customer Assistance can help with all borrower account-level questions and FFELP policy issues.

Phone: (800) 845-6267
Phone: (512) 219-4560 (For hearing or speech impaired customers.)
Fax: (512) 219-4633
Email: cust.assist@tgslc.org
Monday - Thursday, 8 a.m. to 6 p.m. Central Time
Friday, 8 a.m. to 5 p.m. Central Time

Communications

Communications provides publications and printed materials, subscriptions, websites, and press and media information.

Phone: (800) 252-9743, ext. 4732
Fax: (512) 219-4850
Email: communications@tgslc.org

Default Prevention

Default Prevention works with schools and lenders to prevent the default of student loans.

Phone: (800) 338-4752
Fax: (512) 336-6566
Email: tgcares@tgslc.org

For more information, visit Default Prevention.

Product Support

Product Support provides technical assistance with systems integration, product support and testing.

Phone: (800) 332-1455
Fax: (512) 219-4525
Email: product.support@tgslc.org

Relationship Management and Consulting

Relationship Management and Consulting helps schools and lenders interested in learning more about how TG can simplify the financial aid process for them and the families and students they serve.

Phone: (800) 252-9743
Fax: (512) 219-4989
Email: relationship.management@tgslc.org

For more information, visit Relationship Management and Consulting.

Student and Institutional Success

Student and Institutional Success works within the FFELP community with other educational, financial aid, and civic organizations to promote awareness. They also make middle school and high school students aware of requirements needed for getting into college.

Phone: (800) 252-9743, ext. 4964
Email: jacob.fraire@tgslc.org

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For the Community

Counselors, Community-based Organizations, and Government Agencies

Customer Assistance can help with questions about federal or state student aid programs, or TG services.

Phone: (800) 845-6267
Email: cust.assist@tgslc.org

For more information, visit For the Community.

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For Supplier Relations

Corporate Procurement

Phone: (512) 219-5700
Fax: (512) 219-2934
Email: procurement@tgslc.org

For more information, visit TG Corporate Procurement.

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General Information

Telephone

(800) 252-9743
In Austin, call
(512) 219-5700

Mailing Address

TG
P.O. Box 83100
Round Rock, TX
78683-3100

Physical Address

TG
301 Sundance Pkwy.
Round Rock, TX 78681
Map to TG

Distribution Center (Shipping, receiving, and overnight deliveries)

3500 Wadley Place, Bldg. C, Ste. 303
Austin, Texas 78728-1279

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Here are other documents located on www.tgslc.org that you may be interested in:

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