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General Information
| Telephone | Mailing Address | Physical Address |
|---|---|---|
|
(800) 252-9743 In Austin, call 219-5700 |
TG P.O. Box 83100 Round Rock, TX 78683-3100 |
TG 301 Sundance Pkwy. Round Rock, TX 78681 Map to TG |
| Distribution Center (Shipping, receiving, and overnight deliveries) | ||
|---|---|---|
|
3500 Wadley Place, Bldg. C, Ste. 303 Austin, Texas 78728-1279 |
For TG Borrowers, Students, and Families
| Customer Assistance |
|---|
|
Customer Assistance can help you with any financial aid questions, including questions regarding application information, loan eligibility, consolidation, deferments and forbearances, and loan forgiveness and discharge. Phone: (800) 845-6267 Phone: (512) 219-4560 (For hearing or speech impaired customers.) Fax: (512) 219-4633 Email: cust.assist@tgslc.org Monday - Thursday, 8 a.m. to 6 p.m. Central Time Friday, 8 a.m. to 5 p.m. Central Time |
| Collections |
|---|
|
Collections works with borrowers interested in more information about managing repayment. The Office of the Ombudsman has valuable information on how defaulted borrowers may resolve issues that have not been resolved during the normal course of business. Phone: (800) 222-6297 Fax: (512) 219-4739 Email: collections@tgslc.org Monday - Thursday, 8 a.m. to 9 p.m. Central Time Friday, 8 a.m. to 5 p.m. Central Time |
| Default Prevention |
|---|
|
Default Prevention works with borrowers to avoid default and inform them of TG's many repayment options. Phone: (800) 338-4752 Delinquency Prevention: (800) 530-0140 Fax: (512) 336-6566 Email: tgcares@tgslc.org Monday - Thursday, 8 a.m. to 9 p.m. Central Time Friday, 8 a.m. to 5 p.m. Central Time Saturday, 9 a.m. to 1 p.m. Central Time For more information, visit Handling Default. |
For School and Lender Associates
| Customer Assistance |
|---|
|
Customer Assistance can help with all borrower account-level questions and FFELP policy issues. Phone: (800) 845-6267 Phone: (512) 219-4560 (For hearing or speech impaired customers.) Fax: (512) 219-4633 Email: cust.assist@tgslc.org Monday - Thursday, 8 a.m. to 6 p.m. Central Time Friday, 8 a.m. to 5 p.m. Central Time |
| Communications |
|---|
|
Communications provides publications and printed materials, subscriptions, websites, and press and media information. Phone: (800) 252-9743, ext. 4732 Fax: (512) 219-4850 Email: communications@tgslc.org |
| Default Prevention |
|---|
|
Default Prevention works with schools and lenders to prevent the default of student loans. Phone: (800) 338-4752 Fax: (512) 336-6566 Email: tgcares@tgslc.org For more information, visit Default Prevention. |
| Product Support |
|---|
|
Product Support provides technical assistance with systems integration, product support and testing. Phone: (800) 332-1455 Fax: (512) 219-4525 Email: product.support@tgslc.org |
| Relationship Management and Consulting |
|---|
|
Relationship Management and Consulting helps schools and lenders interested in learning more about how TG can simplify the financial aid process for them and the families and students they serve. Phone: (800) 252-9743 Fax: (512) 219-4989 Email: relationship.management@tgslc.org For more information, visit Relationship Management and Consulting. |
| Student and Institutional Success |
|---|
|
Student and Institutional Success works within the FFELP community with other educational, financial aid, and civic organizations to promote awareness. They also make middle school and high school students aware of requirements needed for getting into college. Phone: (800) 252-9743, ext. 4964 Email: jacob.fraire@tgslc.org |
For the Community
| Counselors, Principals, Community-based Organizations, and Government Agencies |
|---|
|
Customer Assistance can help with questions about federal or state student aid programs, or TG services. Phone: (800) 845-6267 Email: cust.assist@tgslc.org For more information, visit For the Community. |
For Supplier Relations
| Corporate Procurement |
|---|
|
Phone: (512) 219-5700 Fax: (512) 219-2934 Email: procurement@tgslc.org For more information, visit TG Corporate Procurement. |
