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Contact TG



For TG Borrowers, Students, and Families

Payment Information for Your TG Defaulted Loan

Mail checks to P.O. Box 659602, San Antonio, TX, 78265-9602, or make a payment electronically through myTG.

Collections

Collections works with borrowers interested in more information about managing repayment. The Office of the Ombudsman has valuable information on how defaulted borrowers may resolve issues that have not been resolved during the normal course of business.

Phone: (800) 222-6297
Fax: (512) 219-4739
Email: collections@tgslc.org
Monday - Thursday, 8 a.m. to 9 p.m. Central Time
Friday, 8 a.m. to 5 p.m. Central Time

Contact Center Operations

Contact Center Operations consists of the Program Analysis and Default Aversion teams.

Program Analysis is TG's front line contact center and is available to help you with any financial aid questions, including questions regarding application information, loan eligibility, consolidation, and loan forgiveness and discharge.

Default Aversion Counselors work with borrowers to educate them on student loan repayment options, deferments and forbearances in order for borrowers to successfully repay their federal student loans and avoid default.

Program Analysis Phone: (800) 845-6267
Default Aversion Phone: (800) 338-4752
Fax: (512) 336-6566
Email: tgcares@tgslc.org
Monday - Thursday, 8 a.m. to 6 p.m. Central Time
Friday, 8 a.m. to 5 p.m. Central Time

For more information, visit Handling Default.

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For School and Lender Associates

Contact Center Operations

Program Analysis can help with all borrower account-level questions and FFELP policy issues.

Default Aversion works with schools and lenders to prevent the default of student loans.

Program Analysis Phone: (800) 845-6267
Default Aversion Phone: (800) 338-4752
Fax: (512) 336-4712
Email: UpdateTG@tgslc.org
Monday - Thursday, 8 a.m. to 6 p.m. Central Time
Friday, 8 a.m. to 5 p.m. Central Time

Communications

Communications provides publications and printed materials, subscriptions, websites, and press and media information.

Phone: (800) 252-9743, ext. 4732
Fax: (512) 219-4850
Email: communications@tgslc.org

Product Support

Product Support provides technical assistance with systems integration, product support and testing.

Phone: (800) 332-1455
Fax: (512) 219-4525
Email: product.support@tgslc.org

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For the Community

Counselors, Community-based Organizations, and Government Agencies

Program Analysis can help with questions about federal or state student aid programs, or TG services.

Phone: (800) 845-6267
Email: tgcares@tgslc.org

For more information, visit For the Community.

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For Supplier Relations

Corporate Procurement

Phone: (512) 219-5700
Fax: (512) 219-2934
Email: procurement@tgslc.org

For more information, visit TG Corporate Procurement.

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General Information

Telephone

(800) 252-9743
In Austin, call
(512) 219-5700

Mailing Address

TG
P.O. Box 83100
Round Rock, TX
78683-3100

Physical Address

TG
301 Sundance Pkwy.
Round Rock, TX 78681
Map to TG

Distribution Center (Shipping, receiving, and overnight deliveries)

3500 Wadley Place, Bldg. C, Ste. 303
Austin, Texas 78728-1279

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