• For general contact information
• For TG borrowers, students, and families
• For school and lender associates
• For supplier relations

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General Information

Telephone	Mailing Address	Physical Address
(800) 252-9743 In Austin, call 219-5700	TG P.O. Box 83100 Round Rock, TX 78683-3100	TG 301 Sundance Pkwy. Round Rock, TX 78681 Map to TG

Distribution Center (Shipping, receiving, and overnight deliveries)
3500 Wadley Place, Bldg. C, Ste. 303 Austin, Texas 78728-1244

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For TG Borrowers, Students, and Families

Customer Assistance

Customer Assistance can help you with any financial aid questions, including questions regarding application information, loan eligibility, consolidation, deferments and forbearances, loan forgiveness and discharge, and TG Loans by Web™. Phone: (800) 845-6267 Phone: (512) 219-4560 (For hearing or speech impaired customers.) Fax: (512) 219-4633 E-mail: cust.assist@tgslc.org Monday - Thursday, 7 a.m. to 6:50 Central Time Friday, 7 a.m. to 4:50 Central Time

Collections

Collections works with borrowers interested in more information about managing repayment. The Office of the Ombudsman has valuable information on how defaulted borrowers may resolve issues that have not been resolved during the normal course of business. Phone: (800) 222-6297 Fax: (512) 219-4739 E-mail: collections@tgslc.org Monday - Thursday, 8 a.m. to 9 p.m. Central Time Friday, 8 a.m. to 5 p.m. Central Time

Default Prevention
Default Prevention works with borrowers to avoid default and inform them of TG's many repayment options. Phone: (800) 338-4752 Delinquency Prevention: (800) 530-0140 Fax: (512) 219-4630 E-mail: prevent.default@tgslc.org Monday - Thursday, 8 a.m. to 9 p.m. Central Time Friday, 8 a.m. to 5 p.m. Central Time Saturday, 9 a.m. to 1 p.m. Central Time For more information, visit Handling Default.

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For School and Lender Associates

Customer Assistance
Customer Assistance can help with all borrower account-level questions, FFELP policy issues and end-user TG Loans by Web™ support. Phone: (800) 845-6267 Phone: (512) 219-4560 (For hearing or speech impaired customers.) Fax: (512) 219-4633 E-mail: cust.assist@tgslc.org Monday - Thursday, 7 a.m. to 6:50 Central Time Friday, 7 a.m. to 4:50 Central Time

Communications
Communications provides publications and printed materials, subscriptions, web sites, and press and media information. Phone: (800) 252-9743, ext. 4732 Fax: (512) 219-4850 E-mail: communications@tgslc.org

Compliance Administrative Operations
Compliance Administrative Operations is responsible for reviewing requests from schools or lenders that are interested in participating with TG in the FFELP. School Participation Phone: (800) 252-9743, ext. 4877 E-mail: felicia.anthony@tgslc.org Lender Participation Phone: (800) 252-9743 ext. 4701 E-mail: ken.johnson@tgslc.org Fax: (512) 219-4619

Default Prevention
Default Prevention works with schools and lenders to prevent the default of student loans. Phone: (800) 338-4752 Fax: (512) 219-4630 E-mail: prevent.default@tgslc.org For more information, visit Default Aversion.

Educational Alliances and Partnerships
Educational Alliances and Partnerships works within the FFELP community with other educational, financial aid, and civic organizations to promote awareness. They also make middle school and high school students aware of requirements needed for getting into college. Phone: (800) 252-9743, ext. 4964 E-mail: jacob.fraire@tgslc.org

Lender Relationships
The TG Lender Relationships team is responsible for building and maintaining relationships with TG's lender and servicer associates. E-mail: lenderrequests@tgslc.org For more information, visit TG Lender Relationships team.

Loan Guarantee Operations
Loan Guarantee Operations works with schools and lenders to process loan guarantees. Phone: (800) 446-5616 Fax: (512) 336-4777 E-mail: lgo.helps@tgslc.org

Product Support
Product Support provides technical assistance with systems integration, product support and testing. Phone: (800) 332-1455 Fax: (512) 219-4525 E-mail: product.support@tgslc.org

Relationship Management and Consulting
Relationship Management and Consulting helps schools and lenders interested in learning more about how TG can simplify the financial aid process for them and the families and students they serve. Phone: (800) 252-9743 Fax: (512) 219-4989 E-mail: relationship.management@tgslc.org For more information, visit Relationship Management and Consulting.

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For Supplier Relations

Corporate Procurement
Phone: (512) 219-5700 Fax: (512) 219-4705 E-mail: procurement@tgslc.org For more information, visit TG Corporate Procurement.

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