Module 4: Entrance and Exit Counseling

Principles of ethics

Generally, students rely on the financial aid office as their primary guide in making important decisions about their student loans. Whether the financial aid officer or an authorized representative participates in loan counseling sessions, financial aid officers are responsible for ensuring that students receive the most accurate, current, unbiased and comprehensive information available, and most importantly that all presenters conduct themselves with a high standard of ethics. Below are some principles of ethics that all loan counseling providers should strive to adhere to during loan counseling presentations:

• Recognize that their role is one of counseling
• Always keep the student's best interests in mind
• Maintain the highest level of professionalism
• Fairly represent all FFELP options to facilitate an informed borrowing decision
• Stay current on policies and regulations pertaining to student loans
• Ensure the accuracy of publications provided to students
• Refrain from delivering a biased presentation

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Want to know more about the Council? Contact Maria Luna-Torres at (800) 252-9743, ext. 4632, or send an e-mail at maria.luna-torres@tgslc.org.