Creating Consistency in Educational Finance: A Training Curriculum
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Module 4: Entrance and Exit Counseling
Principles of ethics
Students rely on the financial aid office as their guide in making important decisions about their student loans. Whether the financial aid officer or an authorized representative participates in loan counseling sessions, financial aid officers are responsible for ensuring that students receive the most accurate, current, unbiased and comprehensive information available, and most importantly that all presenters conduct themselves with a high standard of ethics. Below are some principles of ethics that all loan counseling providers should strive to adhere to during loan counseling presentations:
- Recognize that the role of the loan counseling provider is one of counseling.
- Always keep the student's best interests in mind
- Maintain the highest level of professionalism
- Fairly represent all options to facilitate an informed borrowing decision
- Stay current on policies and regulations pertaining to student loans
- Review all publications provided to students for accuracy.
- Deliver an unbiased presentation