Default Prevention

For more information, send an email to:

TG Default Aversion
defaultaversion@tgslc.org

TG's approach to managing default

A default on a student loan can have a domino effect, damaging the borrower's prospects of a secure financial future, affecting a school's cohort default rate, and adding to the taxpayer's burden. As a 30-year veteran of the student loan industry, TG understands the repercussions of default and works to mitigate those effects with new and better forms of support for schools and borrowers. Our approach to default management is simple — to serve our customers in diverse ways so that they have more sources of information, better options for managing repayment, and greater opportunity for success.

Here's how we help schools

  • Efficient technology to monitor and manage cohort default rates and stay in touch with borrowers who may need help
  • Consulting from TG experts who can help devise a campus-wide default management plan
  • Training on default management topics
  • Research on default trends which can serve as a foundation for effective default prevention

Here's how we serve borrowers

  • Call center expertise to remind borrowers about their repayment responsibilities and options at key points throughout the life of the loan
  • Information and answers in multiple ways from printed materials to websites that offer details on repayment plans and the opportunity to download forms or ask questions
  • Training in debt management
  • Help in both Spanish and English

Why TG?

Over its three decades in the federal student aid industry, TG has worked with millions of students and thousands of schools. That experience informs our perspective on the right ways to serve customers. More importantly, we survey schools on their default prevention needs and use that feedback in creating and improving our services. Our research team analyzes default and enrollment trends in order to pinpoint areas that require more focus. Lastly, TG is a committed and financially strong corporation, which, as the industry changes, continues to look for innovative ways to aid borrowers in repayment and to help schools manage default.

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