Web Page Tools

TG FAMily™

Roles and Responsibilities

TG FAMily™ Mission Statement

The mission of the TG FAMily is to provide a forum for FAMs users to share best practices for creating optimum integration of TG's products and services with our school associates' respective FAMs.

TG FAMily Subcommittee Member Expectations/Contributions

  • Available approximately eight hours a month and be available for one trip per quarter.
  • Research and answer questions posted in the e-mail request folder (FAMily@tgslc.org), forwarded by the TG Liaison, posted on Ask TG™, or posted on the TUG listserve (copying the message to FAMily@tgslc.org).
  • Answer calls from schools with questions on the respective FAMs and try to help them troubleshoot issues (developing related Q&As for Ask TG™ as needed).
  • Log issues they are involved in researching and/or troubleshooting in Ask TG (developing related Q&As in Ask TG as needed).
  • Post monthly tips to the TUG listserve about how to facilitate integration with TG products.
  • Serve as a resource to TG and to schools on questions related to FAMs processing during TG product development projects, TG external file testing, and TG production troubleshooting.
  • Inform TG of patches to their FAMs and the functionality included.
  • Serve as a resource for schools considering the use of the FAMs.
  • Encourage FAMs vendor to test with TG.
  • Be involved in TG Annual Conference and TUG sessions; assist TG in agenda development and serve on panels in User Group discussions.

The Ideal Candidate

  • Supportive of their school
  • Willing to help others
  • Possessing both technical and industry processing knowledge
  • A member of their FAM product user group

Back to Top