| 10:00 a.m. |
Opening Remarks — Sue McMillin, CEO, TG
TG FY11 Strategies and Planning |
| 10:20 a.m. |
Housekeeping — Jim Reed, LSA Chair
- Approval of May 27 Discussion Notes
- FY 2011 LSA Chair ballots distributed
- FY 2011 Members set date for Q1 meeting
- LSA Draft Report for TG Board — Kim Alexander, Customer Focus, TG
|
| 10:45 a.m. |
TG Updates
- TG Public Benefit Programs
- Charley Wootan Grant — Robert Westrick, Educational Alliances, TG
- Competitive Grants — Kristin Boyer, Educational Alliances, TG
- TG Financial Literacy Overview — Sharon Cabeen, Educational Alliances, TG
- TG FY 2011 External Training Plan — Vickie Tanner, Product Training and Event Management, TG
- MyTG℠ and Integrated Default Assistant℠ (IDA℠) demo —
Blanche Crawford, Product Management, TG
Rick Johnson, Product Management, TG
|
| 12:00 p.m. |
Lunch/LSA Chair ballots collected |
| 12:45 p.m. |
School and lender breakout sessions
School topics
- MyTG and IDA feedback — Blanche Crawford, Product Management, TG
Rick Johnson, Product Management, TG
- NCHELP Regulations Committee input on guarantor gap services for schools — Kim Alexander, Customer Focus, TG
- TG Customer Satisfaction survey feedback — Vickie Tanner, Product Training and Event Management, TG
Lender topics
To be determined — No topics outlined as of August 4, 2010 |
| 1:45 p.m. |
Break |
| 2:00 p.m. |
Recap of breakout discussions — LSA Chair |
| 2:30 p.m. |
Open Forum |
| 2:45 p.m. |
LSA administrative — LSA Chair
- Acknowledgment of 2009-2010 Members
- Announcement of LSA Chair election
- Solicitation from 2010 members of topics for next meeting
|
| 3:00 p.m. |
Closing remarks and adjourn |
