TG Research


TG Research

Student Loan Counseling

There is concern that today's federal student loan borrowers understand little about their loans, even though they are required to receive loan counseling when they first borrow and when they leave school. To address questions on the efficacy of student loan counseling, TG embarked on a multi-phase research project to examine how students respond to current counseling systems, and provide recommendations to higher education practitioners and policymakers on how to better respond to the growing complexity of the federal student loan program. This first report highlights the user experience and recommendations for federal student loan exit counseling.

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