There is concern that today's federal student loan borrowers understand little about their loans, even though they are required to receive loan counseling when they first borrow and when they leave school. To address questions on the efficacy of student loan counseling, TG embarked on a multi-phase research project to examine how students respond to current counseling systems, and provide recommendations to higher education practitioners and policymakers on how to better respond to the growing complexity of the federal student loan program. This first report highlights the user experience and recommendations for federal student loan exit counseling.
- Effective Counseling, Empowered Borrowers: An Evidence-Based Policy Agenda for Informed Student Loan Borrowing and Repayment (January 2016)
- Above and Beyond: What Eight Colleges Are Doing to Improve Student Loan Counseling (September 2015)
- A Time to Every Purpose: Understanding and Improving the Borrower Experience with Online Student Loan Entrance Counseling (April 2015)
- Informed or Overwhelmed? A Legislative History of Student Loan Counseling with a Literature Review on the Efficacy of Loan Counseling (February 2015)
- From Passive to Proactive: Understanding and Improving the Borrower Experience with Online Student Loan Exit Counseling (February 2015)