Address in LGO for MYF
Schools can now send Mapping Your Future (MYF) exit interviews to Texas Guaranteed Student Loan Corporation (TG) Loan Guarantee Operations (LGO) electronically by forwarding the Exit Counseling Confirmation message to LGO's special address created just for exit interview delivery firstname.lastname@example.org. TG developed this new address to make the exit counseling process even more convenient for schools. You should continue to send all other LGO correspondence to LGO's existing address, email@example.com.
As many of you know, the MYF website provides Online Student Loan Counseling services. Upon a student's completion of the online counseling, participating schools receive an Exit Counseling Confirmation message from MYF providing notification that the student has successfully completed the counseling session. Schools should forward each exit interview to the guarantor within 60 days of its completion as specified in 34 CFR 682.604(g).
LGO will process exit interviews for students who have loans guaranteed by TG. We process exit interviews in the order in which they are received and, generally, within 30 days. If LGO determines that the student does not have a loan guaranteed by TG, the exit interview will be returned to the school. Be sure to include the student's Social Security Number in the subject line of your to assist LGO with proper identification.
Schools that would like to participate in MYF's student loan exit counseling can sign up online by visiting www.mapping-your-future.org. For questions or comments regarding this new service, contact Kyle Smith, Assistant Vice President, LGO, at (800) 252-9743, ext. 4894, or send an message to firstname.lastname@example.org.
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