As part of a continuing effort to provide optimal customer service, Texas Guaranteed Student Loan Corporation's (TG) Loan Guarantee Operations (LGO) is taking advantage of a new internal fax management tool that will allow more efficient monitoring of fax turnaround time.

LGO encourages you to begin using the new fax number, (512) 336-4777, which is part of a new software tool called Fax Senior designed to improve efficiency. The software integrates imaging technology with desktop applications and allows your LGO fax requests to appear as messages to LGO team members, providing immediate access to your fax requests. (The new fax number will supplement the fax number you have been using to contact LGO. Faxes sent to LGO using that number will continue to be processed in the usual manner.)

Questions
For questions concerning the new fax number or Fax Senior, contact Nancy Miller, LGO Assistant Manager, at (800) 252-9743, ext. 4774, or send an message to lgo.helps@tgslc.org.