Reminder: Disbursement Reporting Guidance
Lenders are reminded that they must continue to report all disbursements to Texas Guaranteed Student Loan Corporation (TG) using either the paper invoicing/reporting process or the electronic invoicing/reporting process they currently use through tape or Connect Mailbox. TG collects disbursement information through loan guarantee invoices that lenders and servicers complete and return.
Even if lenders do not owe a guarantee fee for a loan, they must continue to
submit invoices/reports to TG in order for disbursements to be recorded on TG's Loan Guarantee Processing System (LGPS). Failure to do so will result in a loan being reported as non-disbursed on LGPS. Edits in the claim system prevent an undisbursed loan from being added to the system. Therefore, failure to provide the disbursement information will unnecessarily delay review and payment of a claim.
For questions about the invoice and disbursement reporting process, contact
Mel Johnson, TG Accounting, at (800) 252-9743, ext. 4563, or send an
message to firstname.lastname@example.org. For questions about claim processing, contact Ron Stroud, Assistant Manager, TG Claims, at ext. 4779, or send an message to email@example.com.