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Shoptalk, January 2000
 

Product Support Group Forum: Process Log

Texas Guaranteed Student Loan Corporation's (TG) AdvanTG™ software includes a component that allows users to determine if transmissions are successful. When a Send/Receive action is performed, the AdvanTG process log is automatically generated for this purpose.

When attempting to determine whether AdvanTG transmissions are successful, users should focus on four sections of the log:

  • The identification,
  • The connection,
  • The send database update, and
  • The receive database update.
(A sample Process Log is provided below.)

Identification
AdvanTG identifies the file type(s) that the user is trying to send in the identification section. For example, if a check is placed in the Disbursement Change School Refund (DCSR) box prior to pressing Send/Receive, AdvanTG attempts to locate a DCSR file to transmit to TG. This is true also for Change Transaction files (for schools) and EFT Approvals (for lenders).

Connection
In the connection section, it is important to check for the "Event: Attempt Connection..." line and the "Event: Connection established..." line. These lines are located about one quarter down the process log and should indicate that the connection was established. If an error (such as "WSAEHOSTUNREACH" or "WSAETIMEDOUT") is indicated, the connection was not established.

Send Database Update
The send database update section indicates which files were sent to TG and updated successfully by AdvanTG. It is very important to verify that the number of expected records matches the number of records successfully processed. If these numbers do not match, all of the records either may not have been sent or may not have been updated in the database.

Receive Database Update
The receive database update section indicates which records were received by TG and updated successfully. Once again, it is necessary to verify that the number of records expected matches the number of successfully processed records. If these numbers do not match, all of the records either may not have been received or may not have been updated in the database.

The disconnection section "***SEND/ RECEIVE PROCESS COMPLETE AT 11/30/99 8:00:00 AM***" simply shows that AdvanTG finished the Send/Receive process but does not tell the user whether or not the transmission was successful.

Errors During Transmission
If any errors are indicated during the transmission, it is important to save a copy of the process log (by clicking the save button on the send/receive window) and to contact Product Support at (800) 252-9743, ext. 2222. While there are other ways to look for this information in AdvanTG, the process log is the user's first indication whether the transmission was successful.


Sample AdvanTG Process Log
++++ SndRcv START
10/29/99 1:49:34 PM -
*** SEND/RECEIVE PROCESS STARTING AT 10/29/99 1:47:13 PM ***
NO APPLICATION TRACKING RECORDS SELECTED TO SEND...
NO EFT APPROVAL RECORDS SELECTED TO SEND...
NO DCSR RECORDS SELECTED TO SEND...
NO CHANGE TRANSACTION RECORDS SELECTED TO SEND...
PREPARING FOR UPLOAD/DOWNLOAD via ConnecTG...
ConnecTG Ready to Send: C:\ADVANTG\PRIVATE\UPLOAD\TGSend\A24I1S6D.DAT
ConnecTG Send: Success
ConnecTG Send: Log: 10/29/99 1:47:28 PM - Event: Attempt Connection to 38.194.158.2
ConnecTG Send: Log: 10/29/99 1:47:28 PM - Event: Connection established with 38.194.158.2
ConnecTG Send: Problem Files: No entry found in the log
ConnecTG Send: C:\ADVANTG\PRIVATE\UPLOAD\TGSend\A24I1S6D.DAT has been sent.
ConnecTG Receive: Success
ConnecTG Receive: Log: 10/29/99 1:47:34 PM - Event: Attempt Connection to 38.194.158.2
ConnecTG Receive: Log: 10/29/99 1:47:34 PM - Event: Connection established with 38.194.158.2
ConnecTG Receive: Log: 10/29/99 1:47:35 PM - Event: Received Greeting From Server.
UPDATING APPLICATIONS THAT HAVE BEEN SENT...
C:\ADVANTG\PRIVATE\UPLOAD\TGSent\A24I1S6D.SNT: Number of records expected: 2
C:\ADVANTG\PRIVATE\UPLOAD\TGSent\A24I1S6D.SNT: Number of records successfully processed: 2
PROCESSING FILES THAT HAVE BEEN RECEIVED...
C:\ADVANTG\PRIVATE\DOWNLOAD\TGRecv\6FB28AEA.IGI: Processing file
"C:\ADVANTG\PRIVATE\DOWNLOAD\TGRecv\6FB28AEA.IGI"
C:\ADVANTG\PRIVATE\DOWNLOAD\TGRecv\6FB28AEA.IGI: File Type: CommonLine Application Response
C:\ADVANTG\PRIVATE\DOWNLOAD\TGRecv\6FB28AEA.IGI: Reception Type: R
C:\ADVANTG\PRIVATE\DOWNLOAD\TGRecv\6FB28AEA.IGI: Number of records expected: 20
C:\ADVANTG\PRIVATE\DOWNLOAD\TGRecv\6FB28AEA.IGI: Number of records successfully processed: 20
C:\ADVANTG\PRIVATE\DOWNLOAD\TGRecv\6FB28AEA.IGI: File
"C:\ADVANTG\PRIVATE\DOWNLOAD\TGRecv\6FB28AEA.IGI" is deleted.
*** SEND/RECEIVE PROCESS COMPLETE AT 10/29/99 1:48:27 PM ***

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