TG Technology Infrastructure Update

Texas Guaranteed (TG) recently shared with its Lender and School Advisory Committees a summary of the components of TG's technology infrastructure. These technological systems and upgrades, which are fully supported by teams of specialists who focus on customer needs, work together to help meet the requirements for maintaining the information that is so vital to TG's student loan partners.

The information focuses on the following aspects of TG's efforts:

• A comprehensive technology architecture plan to support TG's three-year strategic business plans;
• A business continuity plan dedicated to ensuring that, in the event of a building or local area disaster, the corporation's operations and systems are recoverable and services will be available to TG customers;
• A new Cisco-based Fortune 1000 cutting-edge network installed during mid-February 2001;
• A systems life-cycle policy to ensure that TG's application server and desktop equipment is current when acquired and cycled out of service within two-to-three years, dependent upon device;
• A primary and secondary firewall to ensure Internet accessibility and data security in the event of a failure;
• Research into acquiring a second Internet Service Provider (ISP) to eliminate the negative business impact of any failure or degradation in service of a single ISP;
• An upgrade to TG's mainframe processor during the fall of 2000 to an IBM Multiprise 3000 running IBM's OS/390 operating system that nearly doubled the mainframe's processing speed; and
• A fully redundant telecommunications system that provides continuity of service in the event a line is severed or otherwise incapacitated.

The complete summary is available on TG Online at www.tgslc.org/tgslc/lsatechupdate.htm.

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