Trends and Issues

Feedback Helps Mapping Your Future Meet Users' Needs

Mapping Your Future (www.mapping-your-future.org) (MYF) receives thousands of messages every year—some asking for assistance with online student loan counseling, others needing general financial aid information, and still others looking for some career information.

Surveys
MYF responds to all messages received from visitors to the website and, in addition, asks them to rate the website and provide their comments or suggestions. The survey asks visitors to rate the site on a scale of 1 to 5 (with 5 being excellent) for content, graphics, navigation, and ability to use the site.

Recent Stats
For the month of January 2002, visitors rated MYF 4 for Content, 3.8 for graphics, 3.7 for navigation, and 3.4 for ability to use the site. MYF's Redesign Team used the survey results and comments as they analyzed what areas of the website needed enhancement. See "MYF to Undergo Relecation and Redesign" in Shoptalk Online, Edition 142.

The survey results including comments can be seen online on the Sponsors Site at http://mapping-your-future.org/sponsors/info/
fb_surveylist.cfm. Be sure to change the date range to the time period you are interested in viewing.

More Information
For more information, contact Cathy Mueller at cathy.mueller@mapping-your-future.org. MYF is a public service website providing college, career, and financial aid information and services. This site is sponsored by a consortium of guaranty agencies, including TG, that are committed to providing information about higher education and career opportunities.

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