TG Updates

TG Presents PLUS MPN Teleconference This Week

TG is holding a teleconference to provide information to financial aid professionals on the PLUS Master Promissory Note (MPN). The one-hour session is scheduled for 2 p.m. CST on Thursday, December 5, 2002.

Agenda
Margie Harvey and Laura Kowalski of TG will discuss how the PLUS MPN may affect the way loans for parent borrowers are processed. The teleconference will also include discussion of the features of the new PLUS MPN, which is expected to be published by the Department of Education within the next few months to replace the current common PLUS Application and Promissory Note. Once implemented, the PLUS MPN will allow parents to borrow multiple PLUS loans over multiple years for a dependent student.

The presentation portion of this session will be followed by a time for questions, answers, and discussion with participants. To ensure that all areas of interest are covered, participants are encouraged to submit their questions to Sheila Casey at sheila.casey@tgslc.org before the session.

To Register
The event is free of charge, but enrollment is required. To register and get further details, contact Premiere Conferencing at (800) 289-0579. You must provide the confirmation number 454411 to Premiere when registering.

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A Day in the Life...The Series Continues

Shoptalk Online's A Day in the Life series has examined TG's internal teams and their interaction with TG's customers, partners, and borrowers. Previous articles in the series have appeared in a sequence that mirrored the life of the loan from awareness and origination to repayment and—when default occurs—recovery operations. The series now takes a look at other TG teams and how their roles impact the various stages in the life of the loan.

Program Participation and Borrower Services
At TG, the Compliance Administrative Operations (CAO) team provides customer and borrower services that help to preserve the integrity of the FFELP. The CAO team provides due process services that help borrowers when they have loan related issues. The CAO team also provides program participation services for schools and lenders wanting to participate in the FFELP with TG.

School and lender services include:

• Initial and ongoing program participation processes for schools and lenders/servicers
• Cohort default rate data challenges

Due process services for borrowers include:

• Claims Administrative Review Process
• Wage withholding hearings
• Treasury offset objections
• False Certification and Unpaid Refund discharges
• Borrower identifier discrepancies and complaints
• Borrower data changes and updates

In addition to providing the services mentioned above, the CAO team fields and researches complaints from customers and borrowers concerning program violations.

More Information
Now, find out more about TG's Compliance Administrative Operations from James Wingard, Assistant Vice President, and John Seibert, Assistant Team Manager by linking to the full story at www.tgslc.org/shoptalk/2002/st183/st18309.cfm.

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