Tech Report

Resetting your password through TG's encryption service: Tumbleweed™ Secure Messenger Portal

To protect the privacy of non-public personal information (NPI) sent via e-mail, TG secures all outbound e-mail messages through an e-mail encryption software product known as Tumbleweed. The software protects e-mail sent from TG — which may contain NPI based on criteria set by TG — by storing the communication on a secure server where the recipient may access the message.

To receive TG messages stored on a secure server, you may be notified in a clear-text e-mail message to visit a TG-hosted Web site. Once you've entered your password through this site, you can access the message, and then save and reply to it.

To reset your Tumbleweed password
You may occasionally need to reset your password. If so, here's how you can do that.

1. When you receive an encrypted e-mail from TG, you will get a message that provides a link to the Tumbleweed Secure Messenger Portal on the TG server. Click the View Message link in the e-mail.

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2. In the login prompt screen, enter your e-mail address and click Sign In.

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3. The following screen appears letting you know to check your e-mail account for further instructions. You will also be given a link back to the login screen.

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4. You will receive an e-mail with a specially crafted URL link customized for your account. The e-mail contains a TG phone number and contact if you need additional support. When you click the link, you will be taken to a secured Web site that prompts you for a new password.

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5. Once you've changed your password, you will be directed to the login page of the Tumbleweed Secure Messenger portal. You can now sign in with your e-mail address and newly-created password.

Questions?
To learn more, contact TG's Customer Assistance team at (800) 845-6267, or send a e-mail message to cust.assist@tgslc.org.

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