July 20, 2010 - Edition 563 TG
Shoptalk

TG Report

TG offers details on its reporting process for prior holder notification of rehabilitated loans
For defaulted FFELP loans that have been rehabilitated, guarantors, or any other holder reporting a default to a consumer reporting agency, must request that the agency remove the default status from the borrower's credit history. TG will provide each lender with a listing of all such loans pertaining to the lender within 45 days of a rehabilitation sale after July 1, 2010.

Managing FDLP change? TG offers training help to you and your team
Most schools have negotiated the transition to the Federal Direct Loan Program. However, financial aid offices may still find themselves challenged, training their staffs in new processes during fall peak season. TG offers support with sessions on managing change.

Join TG for an August webinar on customer service in financial aid
Studies show that many factors can affect retention rates, from financial issues to a poor relationship with the school. TG offers help in enhancing customer service in the financial aid office through an upcoming webinar titled "Crafting the Keys to Customer Service."

Skill-builders: Turn your staff into self-taught learners through mentoring
Pairing up new workers with more knowledgeable staff is a great way to train staff and to ensure the new team member has a more personal connection to the life of the office. Mentoring — providing professional advice and psychological support on the job in order to improve performance — offers one way of creating this connection.

Policy Report

Latest IFAP postings
ED assembles Title IV federal student aid guidance, resources, and information on its Information for Financial Aid Professionals (IFAP) website. This articles highlights recent postings, listed by topic.

Ask the Policy Expert
Are joint Consolidation loans eligible for the Civil Legal Assistance Attorney Student Loan Repayment Program?

Smart Solutions
In paying for college, some students may turn to private loans prematurely, before exhausting all federal loan options. Make sure your students understand the differences between federal and private loans before they borrow from a private lender. TG offers a handy resource for comparing federal and private loans through TG Online.
News Briefs

Freshman orientation is getting a make-over on many college campuses. Why? More administrators see the traditional one-to-two day event, which helps students get their bearings on campus life, as another way to boost student retention. According to the American Association of Collegiate Registrars and Admissions Officers, students who drop out or transfer do so often within the first year, and often because they're unhappy with the school experience so far. A more extensive orientation program, covering not only school policies but tips on thriving academically and adjusting to life in a student community, could help build a better, more durable relationship between student and school. Learn more about these new and improved student orientation services.