April 26, 2011 - Edition 601 TG
Shoptalk

Industry Update

ED provides guidance on gainful employment and state authorization rules
This month, ED issued Dear Colleague Letters (DCL) that provide clarification on two Program Integrity final rule topics: gainful employment (DCL GEN-11-10) and state authorization (DCL GEN-11-11).

Closed school corner
ED announced one school closure during the month of April.

TG Report

TG Annual Training Conference kicks off this week
TG offers an economical and comprehensive training experience in this year's TG Annual Training Conference, focusing on some of the most critical issues in higher education today, including the Program Integrity final rules, financial literacy for students, and strategies in default aversion.

Watch TG's video on corporate mission
In a changing industry, college outreach, default aversion, and financial literacy training remain the bedrock imperatives for TG, a corporation that has served schools, students, and borrowers for more than three decades. A new video provides an introduction to TG's work in all these areas.

Join TG for sessions at upcoming GASFAA conference
TG presenters will lead two sessions during the Georgia Association of Student Financial Aid Administrators (GASFAA) Spring 2011 conference, one on split-loan servicing and another one building team morale.

Tax and loan forgiveness questions top list of most popular queries to TG's online FAQ
TG provides information to customer queries in multiple ways, including an online database of FAQs called Ask TG™. A review of popular Ask TG questions offers a picture of what's on the minds of borrowers and schools.

Smart Solutions
Keep up with the latest news from TG through Twitter™ and Facebook™. Find out about webinars, in-person workshops, new services, and other developments as they're posted.
News Briefs

Ever visit a website and been trapped in one rabbit hole after another as you search for information that seems almost deliberately hidden? A survey conducted last year by consulting firm Noel-Levitz indicates that such an experience is fairly common among college-aspiring high school students. According to the survey's results, about a quarter of students end up not applying at a given college because Web pages are confusing or information buried deep in the website. To ensure against these frustrations, more colleges are turning to web analytics — online tools for tracking what pages are viewed, for how long, and whether users fail or succeed in their searches. After evaluating their sites, some schools then revise them, designing a user experience geared to lead students smoothly through the admissions process. A Chronicle of Higher Education article takes a closer look at a few such college websites. Note that some Chronicle articles are available only by subscription.