New Offerings

Visit this page frequently for the latest updates on new offerings from the TG Speakers Bureau.

Industry Basics

• Satisfactory Academic Progress (SAP)
  To be eligible for FSA funds, a student must make satisfactory academic progress — that seems simple enough. However, the duality of SAP's quantitative and qualitative standards complicated by frequency, consistency, and consumer information requirements can confound anyone. This session unravels SAP's complexity, addresses special situations, and explains the issues of regaining eligibility.

Communication

• What’s My Communication Style?
  What’s My Communication Style? is a fun, interactive workshop designed to help participants discover the strengths and weaknesses of different communication styles. Using an assessment, participants will learn their preference for one of four communication styles, identify the various facets of communication, and learn how to use their own style to improve communication with students, parents, and their colleagues in the higher education industry. (Note that class size is limited to a maximum of 30 participants.)

Effective Work Habits

• Best Practices in Financial Aid
  This follow-up to "Crafting the Keys to Customer Service" reinforces the link between customer service and student recruitment and retention. Participants in this workshop will share specific steps and procedures that have proven successful in implementing the principles established in Keys. Participants can take away a list of best practices for each of the principles of customer service in financial aid. Prior attendance at "Crafting the Keys to Customer Service" is not required to benefit from this program.
• Trends in Financial Aid
  Changes are happening in the financial aid industry. Required skill sets, desired staff qualifications, the scope of job responsibilities, staff diversity, technology, ethical paradigms, and organizational structures have all changed. If they haven’t in your office, they probably need to. In this session we will have an open discussion about what’s happening in the industry and why and give participants a chance to sound off on what’s happening in their office. This program is designed for financial aid association conferences or regional events where multiple schools are present.
• Working with You Is Killing Me™: Freeing Yourself from Emotional Traps at Work
  Feeling caught — or "hooked" — in an emotionally distressing situation at work? This session helps participants "unhook" from emotional pitfalls in the financial aid office as well as manage difficult personalities.

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To schedule a program or to find out more about the TG Speakers Bureau, contact your TG account executive at (800) 892-1357.