TG Regional Training Agenda Lubbock, Texas, November 18, 2009
8:00 a.m.	Registration
8:35 a.m.	Welcome
8:45 a.m.	Federal Update This session will provide information on recent activities that may affect the Federal Family Education Loan Program (FFELP) and other federal student aid programs. Updates on various issues including federal common forms, Dear Colleague/Partner letters issued by the Department of Education, proposed and final federal regulations, and pending legislation will be provided.
10:00 a.m.	Break
10:15 a.m.	TG Update This session will provide an opportunity to participants to learn about TG's FY 2010 product plans, as well as possible future products and services.
10:45 a.m.	Life of the loan: From delinquency prevention to surviving the consequences of default Review the life of the loan and learn more about TG's default prevention process. Participants will also find out more about the activities that take place during each phase of delinquency and understand more about the many consequences of default.
11:45 a.m.	Lunch
12:15 p.m.	IBR Basics Income-Based Repayment (IBR), the new student loan repayment plan that became available to FFELP and Direct Loan borrowers beginning July 1, 2009, will benefit certain borrowers by minimizing monthly payments and by providing loan forgiveness in some cases. Educating borrowers about this repayment plan and its benefits, through the loan counseling process and other information dissemination efforts, will provide the key to realizing IBR's full potential. This session presents a high-level introduction to the IBR plan, including how borrowers qualify for IBR, the forgiveness component of IBR, the benefits IBR provides to the borrower and the school, and ideas for educating borrowers about IBR.
1:15 p.m.	Break
1:30 p.m.	Working with You Is Killing Me™: Freeing Yourself from Emotional Traps at Work Feeling caught — or "hooked" — in an emotionally distressing situation at work? This session helps participants "unhook" from emotional pitfalls in the financial aid office as well as manage difficult personalities.
2:30 p.m.	Final Thoughts and Wrap-up

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