| TG Regional Training Agenda Corpus Christi, Texas, December 15, 2009 | |
|---|---|
| 8:15 a.m. | Registration |
| 8:45 a.m. | Welcome |
| 9:00 a.m. | Federal Update This session will provide information on recent activities that may affect the Federal Family Education Loan Program (FFELP) and other federal student aid programs. Updates on various issues including federal common forms, Dear Colleague/Partner letters issued by the Department of Education, proposed and final federal regulations, and pending legislation will be provided. |
| 10:15 a.m. | Break |
| 10:30 a.m. | Life of the loan: From delinquency prevention to surviving the consequences of default Review the life of the loan and learn more about TG's default prevention process. Participants will also find out more about the activities that take place during each phase of delinquency and understand more about the many consequences of default. |
| 11:30 a.m. | Lunch |
| 12:15 p.m. | Best Practices in Customer Service Based on years of in-depth research with financial aid administrators, TG has developed a list of customer service principles specifically for financial aid offices. In this interactive workshop, participants will identify specific steps and procedures that have proven successful when implementing customer service principles. Participants will take away dozens of best practices and a copy of TG's new publication, Customer Service in Financial Aid, which reinforces the link between customer service and student recruitment and retention. |
| 1:15 p.m. | Break |
| 1:30 p.m. | IBR Basics Income-Based Repayment (IBR), the new student loan repayment plan that became available to FFELP and Direct Loan borrowers beginning July 1, 2009, will benefit certain borrowers by minimizing monthly payments and by providing loan forgiveness in some cases. Educating borrowers about this repayment plan and its benefits, through the loan counseling process and other information dissemination efforts, will provide the key to realizing IBR's full potential. This session presents a high-level introduction to the IBR plan, including how borrowers qualify for IBR, the forgiveness component of IBR, the benefits IBR provides to the borrower and the school, and ideas for educating borrowers about IBR. |
| 2:30 p.m. | Final Thoughts and Wrap Up |
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